By law, customers in the European Union have the right to cancel the purchase of an item within 14 days beginning from the day you receive an item providing the item is brand new and unused.
To cancel your purchase within the 14 day cooling-off period, please contact us first through the the 'contact us' online form or e-mail firstname.lastname@example.org for a Returns Authorisation Number and the reason for your return.
Please package the relevant item securely and send it to us within 30 days following the date that the item was delivered to you.
For your protection, we recommend that you use a signed for delivery service if the value of the return is more than £20.00.
Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.As soon as we receive your returned item, we'll refund the purchase price for that item together with the item's standard (if any) postage charge, corresponding to the least expensive type of delivery offered by us.
We can't refund any priority, express or courier component of the postage charge.
If you return an item that was bought as part of a multisave deal and you returning that item would affect the price paid for any kept items any price difference would retained from your refund.
Your statutory rights are not affected by our returns policy.